Saarthi is a public level solution towards personalised mobility for tier 3 cities in India. It has a very large user base and caters to daily needs of citizens putting to use the great manpower that they themselves are.
This project was taken up in my fourth semester (Second year) as a course long design project, with a keen focus on design thinking, research and problem solving. We followed the double diamond approach of design thinking to approach this project and used several research tools to help us understand and solve the issue better.
This project started as an academic project in our fourth semester when we took to work under a problem area Jabalpur Smart City Pvt. Ltd. was working on:
Jabalpur city is under a lot of urbanization and as a result a lot of waste water streams are being covered by low strength concrete slabs. Non motorised public tracks are to be made on top to provide a swift passage to the city commuters as waterways provide for relatively shorter distances.
They were in need for solutions which would make it easier for the people to accept these new changes and encourage them to use these new vehicle-specific tracks.
The approach we followed was focussed greatly on the user and was led by the double diamond model of design thinking. We stressed greatly on problem identification and reframed the problem statement multiple times. We used several research tools like empathy mapping, affinity diagram, personas, etc. This was my first major research driven project and I learned the impact a good research foundation can have on the solution.
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We used several tools for immersion like questionnaires, interviews and observation. For data interpretation, we used Personas and Empathy map, Affinity Diagram and Conceptual Mapping (above).
We kept iterating and finally came down to an actionable problem statement.